Privacy Policy

At db999, we take your privacy seriously. This Privacy Policy explains how we collect, process, store, and protect personal data when you access and use the db999 platform — including our online casino, sports betting, cricket wagering, and slots services. By creating an account or browsing our website, you confirm that you have read and agreed to the practices described in this document.

This policy applies to all registered players and visitors of db999. We are committed to transparent and lawful data handling. If you are under 21 years of age, you must not use the db999 platform or provide any personal information to us. Players must be 21 years or older to register and participate in any real-money gaming activities on db999.

Information We Collect

We collect information in two principal ways: data you provide to us directly, and data we collect automatically when you use our platform. Both categories are necessary for us to deliver a secure, compliant, and personalised gaming experience to players across Bangladesh.

Information You Provide Directly

• Full name, date of birth, and national identity details (required for KYC verification).
• Email address and mobile phone number used for account registration and communications.
• Residential address, including division, district, and postal code within Bangladesh.
• Financial information such as bKash, Nagad, Rocket, or Upay mobile banking numbers, and Dutch-Bangla Bank or BRAC Bank account details used for deposits and withdrawals.
• Identity verification documents submitted during KYC review, including NID scans and selfie photographs.

Information Collected Automatically

• Device data: IP address, device type, operating system, and browser version.
• Session data: login timestamps, session duration, pages visited, and features accessed within db999.
• Transaction history: deposit amounts, withdrawal requests, bonuses applied, and game round logs.
• Geolocation data (approximate, based on IP) to ensure service availability and regulatory compliance.

How We Use Your Information

The personal data we collect is used strictly for the purposes outlined below. We do not use your data for undisclosed purposes, and we do not sell your personal information to any third parties under any circumstances.

• Account creation and identity verification (KYC) to comply with responsible gaming standards.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, and local bank partners.
• Delivering personalised game recommendations, promotions, and bonuses relevant to your activity on db999.
• Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Providing customer support and responding to complaints or account queries via our support channels.
• Sending service notifications, security alerts, and (where opted in) promotional communications by SMS or email.

Sharing of Your Information

db999 does not sell, rent, or trade your personal information. We may share your data with carefully selected third-party partners solely where it is necessary to provide our services, and only under strict data-processing agreements that require those parties to safeguard your information.

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to complete financial transactions.
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) whose platforms are integrated into db999 for game delivery.
• Identity and KYC verification partners that assess submitted documents for authenticity and compliance.
• Regulatory authorities or law enforcement agencies where we are legally obligated to disclose information.

All third-party partners are contractually required to use your data only for the specific purpose for which it was shared, and to delete or return it once that purpose is fulfilled. db999 remains responsible for ensuring these obligations are met.

Cookies and Tracking Technologies

db999 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and gather analytical data that helps us improve our platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Essential Cookies

These are required for the db999 platform to function correctly. They manage your authenticated session, remember your language preference (English or Bengali), and ensure secure navigation between pages. These cookies cannot be opted out of while you are using the site.

Analytical and Performance Cookies

These cookies help us understand how players navigate db999 — which pages receive the most traffic, how long players engage with cricket betting sections versus slots, and where technical errors occur. This data is aggregated and anonymised; it does not identify you personally. We use this insight to continuously improve the platform for users across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.

Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations, fraud prevention obligations, and dispute resolution requirements. When data is no longer necessary, we apply secure deletion procedures to permanently remove it from our systems.

db999 employs industry-standard security measures to protect your personal data. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Our internal systems are protected by access controls, audit logging, and regular security reviews. Sensitive documents submitted for KYC are stored in encrypted form and accessible only to authorised compliance personnel.

Your Rights Over Your Personal Data

As a db999 player, you hold the following rights concerning your personal information. You may exercise any of these rights by contacting our support team through the email address listed at the bottom of this page.

• Right of Access: Request a copy of the personal data db999 holds about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete personal data associated with your account.
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations and fraud prevention requirements.
• Right to Restriction: Ask us to limit the processing of your personal data in certain circumstances, for example while a dispute is under investigation.
• Right to Object: Object to the processing of your personal data for direct marketing or profiling purposes at any time.

We will respond to all data rights requests within a reasonable timeframe. In most cases, we aim to fulfil requests within 30 days of receipt. Complex or multiple requests may require additional time, in which case we will notify you and provide a revised timeline.

Payment Data and KYC Compliance

db999 processes all financial transactions through trusted payment partners including bKash, Nagad, Rocket, Upay, and major local banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. We do not store full payment card numbers or mobile banking PINs on our servers. All transaction-related data is handled in accordance with the security standards required by our payment partners.

As part of our commitment to responsible gaming and platform integrity, all players are required to complete a KYC verification process before making withdrawals above a specified threshold. KYC checks may require submission of a national identity card (NID), proof of address, and a recent selfie. This process helps db999 ensure that accounts belong to verified adults aged 21 or above, and that funds are not associated with fraudulent or illicit activity.

Changes to This Privacy Policy

db999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered users via email or a prominent notice on the platform. The revised policy will carry an updated effective date at the top of this page.

Your continued use of db999 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data db999 holds about you, please contact our dedicated privacy support team. We are committed to resolving all privacy-related queries promptly and transparently.

You may also reach us by email at [email protected]. Our support team operates in Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy enquiries within 2 business days.